What to do if you booked with XL

What to do if you booked with XL:

If you have booked a holiday and haven't flown yet - don't go to the airport as your holiday no longer exists. You do need to take action to try to recover your payment.

If you booked an XL holiday, or a flight with Freedom Flights, you should get your money back by claiming a refund from Atol. Your travel agent should be able to help.
For more information call the CAA helpline on 0870 5900927 or go to www.atol.org.uk.

If you only booked a flight, flight bookings aren't covered by Atol, therefore you will need to try to recover the payment via your credit card company. Your credit Card company provide guarantees incase of such events, but only if you spent over £100 on the ticket.

You must have paid by either VISA credit or Mastercard to be eligible for this guarantee.

If you paid by Visa Debit Card you need to contact your local bank. They will contact the company any try to get a the funds back - but there's no guarantees that they will be able to do this.

If you paid by Maestro or any other debit card, you have unfortunately lost your money.

Most insurance policies don't protect agains flight airlines going bust. However check your policy as some still do. Post Office is one and has been advertising in the papers this weekend.

Good Luck!

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